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top villas flex

Our new, flexible cancellation policies

We know things can change quickly, and that's why we've introduced two flexible new cancellation policies that are designed to give you even more confidence when planning ahead.

Choosing flex properties

Book selected Top Villas properties and you can reschedule or cancel your stay for any reason, even if you’re due to check in soon. Simply choose a property marked with the following badge:

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Flexible cancellation or amend dates free of charge, up to 30 days before check in*

Show flex homes
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Homeowners and property managers have been strongly encouraged to adopt our flexible cancellation policies across the Top Villas platform, giving you the confidence to book your dream vacation.

* Terms and conditions for Top Villas Flex

  • Trip cancellation requests must be received at least 30 calendar days before check-in for Flex 30 homes
  • If you cancel your reservation less than 30 days (Flex 30) before check-in, then our standard cancellation terms apply
  • The refund will be made back to your original payment method, minus your booking deposit which will be exchanged for travel credit
  • For reservations paid in full, 20% of the total will be exchanged for travel credit
  • Travel credit must be redeemed within 12 months of the cancellation date
  • Alternatively, you can opt to amend your stay free of charge at the same home for a future date within 12 months of your original check-in date, without applying for a full refund
  • Rebooking is subject to availability and you will be required to pay any price increases caused by seasonal rate fluctuations
  • Travel credit is non-transferable and cannot be redeemed for cash or combined with another offer
  • Once your new date is chosen and confirmed, no further date changes may be made
  • Our standard terms and conditions still apply. We always recommend taking out adequate travel insurance. These terms apply to new bookings made from March 1st, 2024 on home listings marked with the Flex 30 badge.

The Top Villas team is available if you have any questions and can be reached at any time on 1-407-495-2595 or [email protected].