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top villas flex

Our new, flexible cancellation policies

We know things can change quickly, and that's why we've introduced two flexible new cancellation policies that are designed to give you even more confidence when planning ahead.

Choosing flex properties

Book selected Top Villas properties and you can reschedule or cancel your stay for any reason, even if you’re due to check in soon. Simply choose a property marked with one of the following badges:

flex 14

Flex 14 - Cancel for a full refund (80% refund, 20% travel credit) or amend dates free of charge, up to 14 days before check in*

flex 14

Flex 30 - Cancel for a full refund (80% refund, 20% travel credit) or amend dates free of charge, up to 30 days before check in*

Show flex homes
flex listing card

Homeowners and property managers have been strongly encouraged to adopt our flexible cancellation policies across the Top Villas platform, giving you the confidence to book your dream vacation.

Booking advice

top villas flex

We strongly encourage you to look out for the ‘Top Villas Flex’ badges on our listings. We’re encouraging all of our partners to opt into these new policies, however, participation is ultimately at the discretion of each homeowner or property manager.

rental guardian

For extra peace of mind you can also purchase additional travel insurance through Rental Guardian, which may help cover the cost of your non-refundable trip costs.

world health organisation

We recommend you read local travel advice and restrictions before travelling and keep up-to-date with guidance from the World Health Organisation.

* Terms and conditions for Top Villas Flex

  • Trip cancellation requests must be received at least 14 calendar days before check-in for Flex 14 homes, or at least 30 calendar days before check-in for Flex 30 homes
  • If you cancel your reservation less than 30 days (Flex 30) before check-in or 14 days (Flex 14) before check-in, then our standard cancellation terms apply
  • The refund will be made back to your original payment method, minus your booking deposit which will be exchanged for travel credit
  • For reservations paid in full, 20% of the total will be exchanged for travel credit
  • Travel credit must be redeemed within 6 months of the cancellation and new stays must be within 12 months of your original check-in date, in the same home
  • Alternatively, you can opt to amend your stay free of charge at the same home for a future date within 12 months of your original check-in date, without applying for a full refund
  • Rebooking is subject to availability and you will be required to pay any price increases caused by seasonal rate fluctuations
  • Once your new date is chosen and confirmed, no further date changes may be made
  • Travel credit is non-transferable and cannot be redeemed for cash or combined with another offer
  • Our standard terms and conditions still apply. We always recommend taking out adequate travel insurance. These terms apply to new bookings made from April 9th, 2020, marked with the Flex 14 and Flex 30 logos, with check in scheduled on or after June 1st, 2020.

The Top Villas team is available if you have any questions and can be reached at any time on 1-407-495-2595 or [email protected]s.com.