The communication about details for the stay were not forthcoming. I had to request information for a lot of things - the code for the garage, passes for the cars to park in the garage, the code for the elevators, the code for the ski locker room, the code for the ski locker, and the wifi password. It was also hard to find the ski lockers and only after asking multiple people around the area did we locate them. Other than these things our stay was great and the staff was helpful in the pre-booking process providing lots of good information. It was just frustrating that once we got there we had to spend time trying to find out all of these details that were important to our stay.