The Vendor will provide you with a refund on any unused booking if you are unable to attend the booked event due to any of the circumstances set out below.

Definitions

The following words or phrases have the meaning shown below wherever they appear in bold in this document.

What will we refund?

We will refund the cost of your booking if you are unable to attend a booked event due to:

What will we not refund?

We will not provide a refund where:

We will not pay for travelling or associated expenses (unless travel costs are included as part of the total booking price), or any loss other than the purchase price, including booking fee, of the booked event.

We will not pay any consequence of war, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolutions, insurrection, military or usurped power, riot, civil commotion, strikes, lockout, terrorism, malicious intent or vandalism, confiscation or nationalisation of or requisition or destruction of or damage to property by or under the order of any government or public or local authority.

We will not pay any costs you incur in submitting or providing evidence to support your refund application.

General conditions

  1. you must make all necessary arrangements to arrive at the event on time.
  2. you must not be aware of any material fact, matter or circumstance, at the time Booking Refund Protection is purchased, which may give rise to a refund request.
  3. you must take all reasonable precautions to prevent or reduced any request for a refund.
  4. unless we agree otherwise:
    1. the language of this document and all communications relating to it will be English; and
    2. all aspects of the contract, including negotiation and performance, are subject to English laws and the decisions of English courts.

Requesting refund

You must log into www.bookingprotect.com/refund and fill in and submit the Refund Application Form as soon as possible after becoming aware of circumstances that may lead you to request a refund but no more than 45 days after the booked event.

You will be asked to provide at your own expense the following within 45 days of registering your refund application: