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Coronavirus update

We’ve been monitoring the outbreaks of Covid 19 (Coronavirus) around the globe, and are continuing to follow the latest guidance from the Centers for Disease Control and Prevention (CDC) in the USA and the Foreign and Commonwealth Office (FCO) in the UK.

UPDATE: 30th June, 2020

Orlando theme parks re-opening this summer Recent news suggests some of Florida's world-famous theme parks will resume operations as follows: July 11: Disney’s Magic Kingdom and Disney's Animal Kingdom July 15: Epcot and Disney's Hollywood Studios Other attractions, including Seaworld and the Universal parks, are already operational. Orlando vacation homes are back open for business

The following counties in Florida have now been approved for reopening all vacation rentals; Osceola, Bay, Charlotte, Duval, Escambia, Franklin, Gulf, Lee, Levy, Nassau, Polk, Okaloosa, Pinellas, Santa Rosa, St Johns, and Wakulla. Additional safety measures and best practices have been recommended by each county to the Florida Department of Business and Professional Regulation (DBPR). Please note, some restrictions may still apply depending on the region or country you are traveling from (for example, all guests traveling to Florida from 'hotspot' areas – currently New York, New Jersey and Connecticut – are required upon entry to Florida to self-isolate or self-quarantine for the duration of their stay).

The Caribbean

The following islands in the Caribbean currently have various vacation rental restrictions in place. St Lucia – Closed for new check-ins until July 31st, 2020 St Thomas – Closed for new check-ins until October 31st, 2020 St John – Closed for new check-ins until October 31st, 2020 St Croix – Closed for new check-ins until October 31st, 2020 Please note that this is not an exhaustive list. Dates may be updated at any time as the situation develops.

Before you contact us

The situation is developing quickly and our team is working around the clock to help our customers through this challenging time. Before contacting us, please read the following frequently asked questions.

Can I cancel/rebook my trip?

If official travel restrictions are put in place that prevent you from starting your stay we will, in the vast majority of cases, be able to accommodate you in the same property for a future stay.

If there are no official travel restrictions in place and you wish to cancel your trip, our normal terms and conditions will apply. If you wish to rebook your trip for a future date we will, in the vast majority of cases, be able to accommodate that request. We will however follow the policies of our travel partners, and rescheduling in these circumstances is always at the discretion of our partners. We cannot change or waive their policies or their fees. Insurance policies may cover you in the event that travel restrictions are imposed – check with your insurance provider. 

What is Top Villas doing to help guests?

All of our vacation homes are professionally cleaned before each check in. The wellbeing of guests and staff is our absolute priority, and you can be assured that health and safety has our complete attention. VRMA SafeHome Top Villas and its partners are now following the guidelines provided by SafeHome, which exceed the recommendations from the CDC and promise to welcome your family into a home you can feel good about entering. As active members of the Vacation Rental Management Association (VRMA), the association is recommending that existing cleaning programs be augmented to include even more rigorous disinfecting protocols. More information can be found here:

Contacting our team

If you have questions or concerns that aren’t covered here and wish to discuss your options, call the Top Villas team. Our lines are busy due to the unprecedented volume of calls, but rest assured that we are dealing with each request as soon we can, in order of priority.

1-866-341-8086 (USA)

0800 4334567 (UK)

1-800-578-0021 (Canada)

0044 1227 250053 (international)

Further information

For advice and updates, check the following government websites:

World Health Organization