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Frequently Asked Questions

Top Villas answer your questions!

About The Top Villas

What is our aim?

Our aim is to help you plan your next perfect villa vacation. We want you to sit back, relax and feel confident, the villa you choose will be the very best home, in the very best area, for the very best price.

How long have we been established?

We have been established in the villa rental industry since 1995. Our first villa rental business started in Orlando, Florida.

Do we own all of the villas listed on The Top Villas?

No, we do not own any of the villas listed on The Top Villas. We simply provide you with a great service to find and book your perfect vacation villa.

Is the villa I see on the website the one I will get?

Yes, unlike other vacation rental websites, the villa you see on our website is the one you get. All of our villas are accurately represented by our detailed descriptions and photographs.

Reservations

How do I book a villa?

When you find your perfect villa you wish to book, please contact us by email or call one of our villa experts. We will take you through our simple booking process.

How much is the deposit to reserve a villa?

The booking deposit is 20% of the total rental cost, unless otherwise stated.

Where do I collect the keys to the villa?

All of our villas have a digital lock. A four digit entrance code will be sent to you once we receive payment of the final balance. You can go direct from the airport to your villa.

Do you send us a booking contract?

Yes, an electronic online booking contract is sent to you by email at the time of booking.

When is the final balance due?

The final balance is due 12 weeks prior to your departure. A reminder will be sent to you by email at this time.

Are credit cards accepted?

We do accept all major credit cards including American Express. We also accept PayPal.

Do you take a damage security deposit?

Yes, a damage security deposit of $300 is required with the full balance payment, unless otherwise stated. This is refunded to you after your stay, once the management company clears the home.

Our Luxury Vacation Villas and Condos

What time is the check in and check out time?

The check in time is 4pm or after. The check out time is 10am or sooner. An early check in or late check out can be arranged with us prior to your stay.

Is there a local contact if I have any problems or issues?

Yes, all of our homes are professional managed by local management companies.

Are pets allowed in the villa?

No, although The Top Villas love pets, we cannot allow them in any of our villas.

Are all linens and towels provided?

Yes, all linens and towels are provided. There are no beach towels.

Are hairdryers provided?

Yes, hairdryers are provided in all of our villas.

Is a housekeeping service provided?

A housekeeping service can be provided, however there is an additional cost, unless otherwise stated.

Are irons and ironing boards provided?

Yes, irons and ironing boards are provided in all of our villas.

Do You Have a Question?

Please fill out our online form and one of our experts will get back to you with an answer.

Book with confidence

You can expect the highest standard of service when booking with us. We are members of, and regulated by, ABTA. We adhere to ABTA's strict code of conduct in order to, as an ABTA member (no. Y6259), guarantee you the best booking experience. The travel arrangements you buy from us aren’t covered by ABTA’s scheme of financial protection.

ABTA member

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